Terms and Conditions
1. General
1.1 Bookings made through espenhelland.com are governed by these terms and conditions and apply to all participants of courses, workshops, private sessions and tours regardless of payment amount.
1.2 By booking and attending a workshop, you are acknowledging and agreeing to the terms and conditions set about below. The person signing the form does so on behalf of all the other individuals included on it, so that all are bound by these terms and conditions.
1.3. We endeavour to follow the workshop and itinerary advertised, however due to the nature of workshops we offer and variables such as wildlife, weather and access arrangements, the outline itinerary and the workshop description must be taken as an indication of what can be expected on the workshop, and not as a contractual obligation and we cannot guarantee that the target species will be present.
1.4 You understand that as part of a workshop, you may visit a variety of outdoor locations. You understand that during the full duration of the workshop, including travel to and from the meeting points, you do so entirely at your own personal risk and take full responsibility for your actions.
1.5 We reserve the right to change any of the prices, services, and terms and conditions from time to time.
2. Interpretation
2.1 In these terms and conditions:
“We” means Espen Helland and representatives of espenhelland.com, and “us” and “our” should be construed accordingly
“You” means our customer, client or participant.
“Booking” means a booking in respect of workshops, events, courses and gift vouchers offered by us.
3. Prices
3.1 Our prices are quoted on the website in pound sterling (£) unless otherwise stated.
3.2 We reserve the right to change any of the prices but this will not affect existing bookings.
4. Bookings
4.1 The full cost of the workshop is payable at the time of booking.
4.2 By booking a workshop you are confirming that you are over the age of 18 and are legally responsible for your own actions.
4.3 Bookings are non-transferable unless otherwise agreed with us in writing via email to info@espenhelland.com.
4.4 Any minimum required numbers for a workshop or tour to run will be clearly shown on the booking page.
5. Amendments
5.1 We reserve the right to make changes to the details and itinerary of any workshop to respond to conditions such as weather or access. Where a change would substantially change the workshop experience, we will notify you in advance and offer you a choice of accepting the changes, changing the date, or a refund.
5.2 If you wish to change the dates of your booking, you may request a reschedule of your workshop as an alternative to cancellation. Requests for amendments should be made to us by email.
5.3. Where it is not possible to accommodate a requested change, the cancellation policy in clause 7.1 shall apply.
6. Force Majeure
6.1 We shall not be liable for any default (or deemed to be in breach of contract) by reason of any delay due to circumstances beyond our control.
7. Cancellations & Refunds
7.1 If You cancel
7.1.1 If you believe you may need to cancel, please contact us as soon as possible by email.
7.1.2 Cancellation charges will be determined according to the date on which the email is received by us, as follows:
> 30 days before the workshop start date = 90% of full payment amount (10% will be deducted for admin)
< 30 days before the workshop date = Loss of full payment amount
7.1.3 Unless agreed with us in advance, if you fail to arrive for a workshop at the agreed start time, this will be considered a "no-show" and a cancellation of the workshop, with loss of full payment amount.
7.2 If We cancel
7.2.1 We reserve the right to change the programme or cancel the workshop due to circumstances beyond our control. If we are forced to cancel a workshop, you will have the option to reschedule, transfer to an alternative workshop (where this is of a lower price we will refund the difference), or accept a refund.
7.2.2. Where a minimum number of bookings required to run a workshop is not met and we have to cancel a workshop, we will not do so less than 30 days prior to departure.
8. Transportation
8.1 You are responsible for your own transportation to and from the initial meeting point as provided by us. Any travel or flight booking is your responsibility and we are not responsible for any expenses, loss or other damage caused to you by the acts or omissions of the carrier.
8.2 We are responsible for all transportation required for the workshop from the meeting point until the drop-off point.
8.3 Unless agreed with us in advance, if you fail to arrive for a workshop at the agreed start time, this will be considered a "no-show" resulting in cancellation of the workshop with loss of full payment amount. As such, we recommend planning sufficient travel time to arrive on time to the meeting point.
9. Gift Vouchers
9.1 Gift vouchers are non-refundable and have no cash value.
9.2 Gift vouchers are valid for 12 months from the date of purchase.
10. Medical, Fitness & Dietary Requirements
10.1 Unless specified on the booking page, workshops are suitable for participants with a good level of physical fitness who will be able to spend an average of 4-5 hours per day walking and standing.
10.2 Where any arduous or strenuous activity is expected, this will be highlighted in the workshop description.
10.3 You agree to inform us, prior to booking, of any medical condition or physical or mental impairment that may restrict your ability to participate fully in any workshop or could present a risk to anyone’s safety during the workshop.
10.4 Where possible and with prior notice, we will try to accommodate any physical limitations by providing alternative itineraries or locations or additional rest opportunities.
10.5 No refund will be given if you are unable to participate in a workshop where you have not notified us of anything which may restrict your ability to participate in a workshop.
10.6 If you have any special dietary or other requests, you should inform us of these at least 7 days prior to the workshop. We will do our best to meet your requests and will have no liability to you if such requirements and requests are not communicated to us.
10.7 You understand that we are not medically trained and have no expertise for the purposes of treatment and emergency care. We will carry a first aid kit for basic/minor injuries at all times during the workshop.
10.8 You are responsible for ensuring you have brought any prescribed medications or medical devices to the workshop location and are able to self-administer such items.
10.9 We recommend discussing any concerns about your ability to attend a workshop with your doctor prior to booking with us.
10.10 We reserve the right to require you to produce medical evidence of your fitness to participate in a workshop.
11. Insurance
11.1 It is your responsibility to ensure you have all necessary travel documents, visas, permits and full insurance (for your equipment and travel, including Covid-19 & border shutdown protection) prior to the workshop. The insurance must cover the loss, expenses and damages arising from, including but not limited to, the cancellation of the workshop (whether whole or in part), personal accident and injury, medical and repatriation costs (for overseas workshops), loss of baggage and personal money, and belongings and flight cancellations and delays, including disruption caused by Covid-19.
11.2 Where you are not suitably insured, we reserve the right to refuse participation in the workshop with no refund.
11.3 We do not take any responsibility for items lost, damaged or stolen during the workshop.
11.4 If items of equipment are loaned to you during the course of our workshops, then you accept responsibility for any loss or damage to the equipment and any costs must be paid for by you.
12. Liability
12.1 We do not accept liability for death, bodily injury or illness unless this arises from the negligent act and/or omission of our employees during the course of their employment.
12.2 We are not liable for any damages, losses or expenses arising from force majeure, wars, terrorism, detention, weather, industrial action, strikes, civil disturbance, criminal activity, disease outbreaks, government interference, border closures, sickness, or any other situation outside of our reasonable control.
12.3 We are covered by public liability insurance up to a maximum of £2,000,000 in any one event. By booking with us you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.
13. Data Protection & Privacy
13.1 We may use your information which we receive from you to provide or manage any information, products and services you have asked for, to respond to your requests or questions, and to notify you about changes to your booking.
13.2 We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your booking or order.
13.3 We do not keep or hold any payment details on our website. All payments are made via Stripe.
13.4 We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any
breach of security unless this is due to our negligence or wilful default.
13.5 By attending a workshop, unless expressed otherwise, you give permission for images taken of you to be used to promote our workshops in future.
13.6. You may revoke consent at any time by sending an e-mail to info@espenhelland.com.
14. Governing Law
14.1 These Terms and the relationship between you and us shall be governed by the laws of Scotland. You agree to submit to the exclusive jurisdiction of the Scottish courts in all matters relating to such use of the Website and in relation to these Terms and Conditions.
15. Declaration
15.1 I confirm that these terms and conditions were brought to my attention prior to booking and payment and I confirm I have read, understood and accepted these terms and conditions. By placing an order/booking I agree to these conditions.
Contact Us
If you have any questions relating to our Terms and Conditions you can email us at info@espenhelland.com.